Responsible for the day-to-day supervision of all reception staff and all associated functions, ensuring all responsibilities are carried out in accordance with agreed procedures, protocols, and time-scales. Responsible for promoting a harmonious and professional atmosphere. This position is a working supervisor position and is responsible for training, interviewing, hiring, the daily supervision and counseling of reception staff. This position reports to the Business Office Manager and the Clinic Director.

This postion will be given six weeks of on-site training at NWA Pediatrics Fayettville location. 

About Northwest Arkansas Pediatrics

Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.

Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

• Personalized environment
• Quality patient experiences
• Physicians that care for your wholistic well-being
• A learning organization that cares for employees in every stage of career

What We Offer

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

• Comprehensive Benefits –

• Medical & dental
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Employer paid life, long-term & short-term disability benefits

• One-On-One Training and Development

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

1. Monitor the lobby area and be ready to assist if patients or visitors encounter difficulties.
2. Receive and process incoming calls for appointments; be able to handle multi-line telephone/extension numbers.
3. Have a basic understanding of in network insurance guidelines and medical billing in order to better serve patients.
4. Implements and enforces new policies and procedures within the department as directed. Offers continuous orientation, mentoring, training, and evaluations to direct reports, encompassing insurance verification and compliance requirements.

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
• 12 to 18 months related experience and/or training
• 7 to 11 months related management experience, or equivalent combination of education and experience.