We are seeking a dynamic supervisor to oversee reception at our Fayetteville location. The ideal candidate will demonstrate strong accountability, leadership, and communication skills to ensure smooth department operations and excellent customer service.

This is an opportunity to join a close-knit team in a family-oriented clinic with a fun, friendly work environment. If you are a self-motivated professional who enjoys supervising others, apply today!

The Reception Supervisor will report to the Business Office Manager.

Previous experience leading a team is a big plus but not required. We're eager to hear from all interested candidates with a plesant attitude and willingness to learn.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.

Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

• Personalized environment
• Quality patient experiences
• Physicians that care for your wholistic well-being
• A learning organization that cares for employees in every stage of career

What We Offer

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

• Comprehensive Benefits –

• Medical & dental
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Employer paid life, long-term & short-term disability benefits

• One-On-One Training and Development

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Leadership & Collaboration

• Support and collaborate closely with the Business Office Manager on communication, clinic projects, and management priorities.

• Assist Physicians and the Clinic Director with administrative needs, communications, and project support.

• Collaborate with other departments to ensure patient care, workflow efficiency, and compliance.

Scheduling & Staffing

• Oversee daily staff scheduling, including night, Saturday, stay-late, and call-in coverage.

• Manage requests for time off, FMLA, and LOA in coordination with leadership.

• Notifies direct reports and relevant leadership staff of changes that affect their job duties.

Time & Payroll Management

• Monitor and correct staff time punches.

• Approve payroll biweekly for assigned employees.

Supervision & Development

• Provide direct supervision including hiring, training, counseling, disciplinary action, and terminations as needed.

• Complete 90-day and annual staff evaluations in a timely manner.

• Balance presence between the office (50%) and the front desk (50%) to provide hands-on support and lead by example.

• Coordinate staff training, education, and competency checkoffs.

Operational Support

• Ensure reception staff have necessary tools and functioning equipment, arranging repair/replacement as needed.

• Address patient grievances, complaints, and concerns promptly and professionally.

• Perform reception duties as needed to support staff and maintain operations.

• Perform other duties as assigned.

• High school diploma or GED required; additional training in clerical, administrative, or related skills preferred.

• 12–18 months of related experience and/or training.

• 7–11 months of management or supervisory experience (or equivalent combination of education/experience).

• Strong communication, organization, and problem-solving skills.