The New Patient Coordinator performs various routine and complex clerical tasks and interacts with new patients, family members, visitors and clinic personnel in other departments to ensure positive internal and public relations.

About Northwest Arkansas Pediatrics

Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

What We Offer

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings:

• Comprehensive Benefits –
  • Medical & dental
  • 401(K) match and profit sharing
  • Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
  • Employer paid life, long-term & short-term disability benefits
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Serves as the first point of contact for new patients establishing care, creating a warm, welcoming, and informative experience by providing clear and accurate information about available care options, including appointment availability, office locations, and hours of operation.
• Educate new patients and families on clinic policies to promote understanding and compliance.
• Responsible for scheduling all new patient appointments in accordance with established clinic policies and provider scheduling protocols.
• Accurately sets up new patient accounts by collecting and entering complete patient demographics, and parent/guardian information.
• Enter insurance information and verify eligibility.
• Answer new patient calls promptly and monitor new patient voicemail throughout the day to ensure all inquiries are returned within 24 hours.
• Send “Welcome to Peds” email to all scheduled new patients with appointment details, clinic locations, and link to clinic website.
• Reviews all upcoming new patient appointments to confirm completion of registration. Contact patients who have not completed registration to encourage completion and ensure a smooth, timely check-in process.
• Initiates the transfer of medical records to ensure continuity of care.
• Remains up to date and thoroughly understands NWA Pediatric Clinic policies.
• Prioritizes excellent customer service, works independently with a strong sense of responsibility, and maintains exceptional attention to detail.
• Monitors the cancellation list to maximize the booking of available wellness appointments for the following business day.
• Assists with answering the reception phone queue during the first hour and monitors it throughout the day to help manage periods of high call volume.
• Provides assistance and support to coworkers as needed, fostering positive working relationships with clinic staff and physicians.
• Perform any other duties as required or assigned.

• High school diploma (or equivalent) required.
• 12–18 months of related experience (healthcare, customer service, or front desk preferred)
• Friendly, upbeat, and professional personality – you will be the welcoming face of our clinic and the first impression for new patients.
• Excellent communication and people skills with a natural ability to build rapport.
• Passionate about delivering an exceptional, supportive patient experience.
• Organized, detail-oriented, and able to manage scheduling and patient intake smoothly.
• Comfortable multitasking in a fast-paced clinic environment.