The collection representative works with patients, family members and clinic personnel to ensure good internal and public relations while decreasing accounts receivable and maximize clinic revenue. This remote position requires excellent phone skills and basic computer skills.

Responsibilities: 

• Receive and resolve patient correspondence regarding insurance billing, and initiate accurate account adjustments; follow all billing problems through to conclusion
• Answer all correspondence relating to billing questions; make appropriate financial arrangements
• Verify insurance status, eligibility and general account information
• Assist patients with courtesy billing
• Work assigned eClinical Works Collections Cycle accounts. 
• Identify claims with errors and communicate with appropriate staff to initiate corrective action.

Qualifications: 

• High school diploma or GED
• 12 to 18 months related experience and/or training

About MANA Administration

The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our Administrative team includes four Principals, Human Resources, Information Services, Reimbursement, Credentialing, Recruiting, Population Health, Marketing, and Training. We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Benefits We Offer:

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

      -Medical Insurance

      -Vision Insurance

      -Dental Insurance

      -HSA or FSA options with medical insurance

      -Voluntary Aflac Accident and Critical Illness

      -Employer paid life, long-term & short-term disability benefits

      -401(K) match and profit sharing

      -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

      -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

      - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Receive and resolve patient correspondence regarding insurance billing, and initiate accurate account adjustments; follow all billing problems through to conclusion
• Answer all correspondence relating to billing questions; make appropriate financial arrangements
• Verify insurance status, eligibility and general account information
• Assist patients with courtesy billing
• Work assigned eClinical Works Collections Cycle accounts. 
• Identify claims with errors and communicate with appropriate staff to initiate corrective action.

• High school diploma or GED
• 12 to 18 months related experience and/or training