The Application Specialist II will be responsible for providing user and technical support with
applications, troubleshooting, and problem resolution, including rotational on-call off-hours support.
This position will research new product development and assist with implementation, coordinate daily
duties and relay new information or developments with Applications Supervisor, provide technical lead
in application upgrades, new implementations, migrations, and other major/complex changes, and the
testing involved with such activities, work closely with end users and physicians (as required) to ensure
system solutions meet user needs, expectations, and functionally correct.

Responsibilities: 

eClinicalWorks Administrator
1. Primary support contact
2. Maintain live and test environments including versions and upgrades
3. Stay informed on new release documentation and known issues
4. Maintain security access settings for user roles
5. Interfaces –maintain existing and facilitate project management for new interfaces and changes in
functionality or configuration of existing interfaces
6. Track EPCS subscriptions for renewals and deactivation
7. Provide guidance and assistance with registry reporting
8. DBA for Log Shipping server, used for ad hoc queries and report development
a. Monitor daily updates
b. Manually update database when necessary

Business Intelligence
1. eClinicalWorks Business Optimizer (eBO) Administration
a. Maintenance and Monitoring
b. Maintain Team Content and user role security
c. Maintain documentation from upgrades
d. Monitor for reports inadvertently saved in Public Folders (i.e., that should have been saved in user’s My Folders)
e. Monitor dashboard for status of scheduled reports, notify users of failed reports, re-run if appropriate
f. Assist users with finding appropriate reports to meet requirements
g. Develop, or assist development with, custom reports when no canned reports meet the requirements
h. Troubleshoot custom reports developed by other MANA users
i. Assist users with scheduling, maintain list of scheduled report times to prevent overlap
j. Train users in eBO basics: navigation, report execution, scheduling, report views
2. Report Development
a. Develop custom reports when canned reports do not meet the requirements
b. Maintain familiarity with the eBO Metadata structure for development or support to others’ custom
reports
c. Maintain familiarity with eClinicalWorks MSSQL database for development of queries and reports
outside the structure available through eBO
d. Use applications where appropriate to extend the functionality of report outputs
e. Primary user for eCW log-shipping server; maintain and troubleshoot as necessary

Qualifications: 

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree.
EXPERIENCE GENERAL
5 years related experience and/or training.
EXPERIENCE MANAGEMENT
2 years related management experience.

About MANA Administration

The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

Benefits We Offer:
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

      -Medical Insurance

      -Vision Insurance

      -Dental Insurance

      -HSA or FSA options with medical insurance

      -Voluntary Aflac Accident and Critical Illness

      -Employer paid life, long-term & short-term disability benefits

      -401(K) match and profit sharing

      -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of         employment

      -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to             you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

      -One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to                ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.