The Application Specialist II plays a key role in ensuring the stability, performance, and continuous improvement of clinical applications that support daily operations. This position partners closely with end users, clinicians, and technical teams to deliver reliable, functional solutions while supporting upgrades, implementations, and complex system changes.

Key Responsibilities

• Provide user and technical support for enterprise applications, including troubleshooting and issue resolution
• Act as a technical lead for application upgrades, new implementations, system migrations, and other complex changes
• Coordinate and support testing activities associated with system enhancements and deployments
• Research new products and assist with evaluation and implementation planning
• Coordinate daily responsibilities and communicate updates, issues, and system changes with the Applications Supervisor
• Collaborate with end users and physicians, as needed, to ensure application solutions meet functional and workflow requirements
• Participate in a shared, rotational on-call schedule to support critical systems outside of normal business hours

eClinicalWorks Administrator

• Primary support contact
• Maintain live and test environments including versions and upgrades
• Stay informed on new release documentation and known issues
• Maintain security access settings for user roles
• Interfaces –maintain existing and facilitate project management for new interfaces and changes in functionality or configuration of existing interfaces
• Track EPCS subscriptions for renewals and deactivation
• Provide guidance and assistance with registry reporting
• DBA for Log Shipping server, used for ad hoc queries and report development
  • Monitor daily updates
  • Manually update database when necessary

Business Intelligence

• eClinicalWorks Business Optimizer (eBO) Administration
  • Maintenance and Monitoring
    • Maintain Team Content and user role security
    • Maintain documentation from upgrades
    • Monitor for reports inadvertently saved in Public Folders (i.e., that should have been saved in user’s My Folders)
    • Monitor dashboard for status of scheduled reports, notify users of failed reports, re-run if appropriate
  • Assist users with finding appropriate reports to meet requirements
    • Develop, or assist development with, custom reports when no canned reports meet the requirements
  • Troubleshoot custom reports developed by other MANA users
  • Assist users with scheduling, maintain list of scheduled report times to prevent overlap

• • Train users in eBO basics: navigation, report execution, scheduling, report views

• Report Development
  • Develop custom reports when canned reports do not meet the requirements
  • Maintain familiarity with the eBO Metadata structure for development or support to others’ custom reports
  • Maintain familiarity with eClinicalWorks MSSQL database for development of queries and reports outside the structure available through eBO
  • Use applications where appropriate to extend the functionality of report outputs
  • Primary user for eCW log-shipping server; maintain and troubleshoot as necessary

Required Qualifications

• Experience supporting clinical or business-critical applications
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to communicate technical concepts effectively to non-technical users

Preferred Qualifications

• Healthcare IT experience
• Experience supporting system upgrades, implementations, or migrations
• Experience working directly with clinical staff or physicians

About MANA Administration

The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

Benefits We Offer:
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to    you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to      ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.