We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our busy family medicine clinic. This position is often the first point of contact for our patients, so professionalism, compassion, and strong communication skills are essential.

Our front office team plays a critical role in keeping the clinic running smoothly while ensuring patients feel welcomed and supported. The ideal candidate is someone who remains calm under pressure, enjoys helping people, and understands the pace and demands of a busy medical practice.We offer a stable work environement and a supportive team atmosphere. 

Responsibilities

• Greet and check in patients in a professional and courteous manner
• Answer and route incoming phone calls
• Schedule and confirm patient appointments
• Verify insurance eligibility and collect copays or balances
• Enter and update patient demographic and insurance information
• Scan and upload documents into the electronic medical record
• Assist with patient questions regarding appointments, paperwork, and billing processes
• Coordinate with clinical staff to ensure smooth patient flow
• Maintain confidentiality and follow HIPAA guidelines
• Other duties as assigned

Qualifications

• Previous medical office experience preferred
• Basic understanding of health insurance, copays, deductibles, and eligibility verification strongly preferred
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Comfortable using computers and electronic medical record systems
• Reliable, punctual, and a team player

About MANA Family Medicine  

MANA Family Medicine Clinics provide comprehensive healthcare for every member of the family at all stages of life. At Family Medicine, our specialty focuses on men, women, and children. The family doctors and their care staff have a passion for providing equality healthcare to their patients and to Northwest Arkansas.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Benefits We Offer:

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

      -Medical Insurance

      -Vision Insurance

      -Dental Insurance

      -HSA or FSA options with medical insurance

      -Voluntary Aflac Accident and Critical Illness

      -Employer paid life, long-term & short-term disability benefits

      -401(K) match and profit sharing

      -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of         employment

      -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to             you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

      - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to               ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Greet and check in patients in a professional and courteous manner
• Answer and route incoming phone calls
• Schedule and confirm patient appointments
• Verify insurance eligibility and collect copays or balances
• Enter and update patient demographic and insurance information
• Scan and upload documents into the electronic medical record
• Assist with patient questions regarding appointments, paperwork, and billing processes
• Coordinate with clinical staff to ensure smooth patient flow
• Maintain confidentiality and follow HIPAA guidelines
• Other duties as assigned

• Previous medical office experience preferred
• Basic understanding of health insurance, copays, deductibles, and eligibility verification strongly preferred
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Comfortable using computers and electronic medical record systems
• Reliable, punctual, and a team player
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