The Patient Advocate performs various routine and complex clerical tasks and deals with patients, visitors and clinic personnel. He/she will work with patients to answer questions regarding their billing statements, assisting payments on their accounts, and arranging payment plans.

Responsibilities: 

• Receive patient correspondence regarding insurance billing, initiate accurate corrections if needed; direct all billing problems to appropriate insurance reps
• Make appropriate financial arrangements/payments plans
• Review collection/bad debt accounts with walk-in patients or on phone before transferring to collection department
• Collect patient payments by phone or in person
• Help correct HIPAA violations such as statement mailed to a wrong address, wrong guarantor, and demographic updates

Qualifications: 

• High school diploma or GED
• 12 – 18 months experience and/ or training
• Bilingual preferred but not required
• Prior medical billing experience preferred but not required

About MANA Administration

The MANA Administrative team provides support services for 25 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our Administrative team includes four Principals, Human Resources, Information Services, Reimbursement, Credentialing, Recruiting, Population Health, Marketing, and Training. We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Benefits We Offer:

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

      -Medical Insurance

      -Vision Insurance

      -Dental Insurance

      -HSA or FSA options with medical insurance

      -Voluntary Aflac Accident and Critical Illness

      -Employer paid life, long-term & short-term disability benefits

      -401(K) match and profit sharing

      -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

      -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

      - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Receive patient correspondence regarding insurance billing, initiate accurate corrections if needed; direct all billing problems to appropriate insurance reps
• Make appropriate financial arrangements/payments plans
• Review collection/bad debt accounts with walk-in patients or on phone before transferring to collection department
• Collect patient payments by phone or in person
• Help correct HIPAA violations such as statement mailed to a wrong address, wrong guarantor, and demographic updates

• High school diploma or GED
• 12 – 18 months experience and/ or training
• Bilingual preferred but not required
• Prior medical billing experience preferred but not required