The front office float performs various procedures associated with routine patient encounters, maintains positive relationships with patients, family members, visitors and fellow employees. Front office float makes appointments for patients and maintains accurate and orderly schedules for physicians. Front office float will be responsible for cashiering, scanning into EMR, building insurance, managing patient portal, medical records, posting charges, following up on tasks related to eligibility and coding concerns. They will work on various reconciliation reports as needed.

Responsibilities: 

• Manage all phases of the patient encounter; verify patients name, address, phone number and health coverage; direct patients to appropriate clinic locations as indicated by the schedule
• Answer incoming phone calls
• Connect/route and relay incoming calls to appropriate personnel
• Document telephone calls that are sent to the nursing staff in EMR using the telephone template

Qualifications: 

• High school diploma or GED

About MANA Family Medicine  

MANA Family Medicine Clinics provide comprehensive healthcare for every member of the family at all stages of life. At Family Medicine, our specialty focuses on men, women, and children. The family doctors and their care staff have a passion for providing equality healthcare to their patients and to Northwest Arkansas.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

What We Offer

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings:

Comprehensive Benefits –

      -Medical Insurance

      -Vision Insurance

      -Dental Insurance

      -HSA or FSA options with medical insurance

      -Voluntary Aflac Accident and Critical Illness

      -Employer paid life, long-term & short-term disability benefits

      -401(K) match and profit sharing

      -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

      -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

      - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Manage all phases of the patient encounter; verify patients name, address, phone number and health coverage; direct patients to appropriate clinic locations as indicated by the schedule
• Answer incoming phone calls
• Connect/route and relay incoming calls to appropriate personnel
• Document telephone calls that are sent to the nursing staff in EMR using the telephone template

• High school diploma or GED